Emotional Intelligence

What is Emotional Intelligence?
Emotional Intelligence (EI) is having an increasing impact in the corporate world – and yet many people don’t know what it is or how it can be of real benefit to them in all aspects of their life.

Our behaviour and performance at work is driven by the way we feel, whether we are aware of it or not – we can’t live and work without emotions.

Emotional Intelligence is concerned with dealing effectively with our own emotions and the emotions of others. Because our emotions play a large role in both our thoughts and behaviours, emotions are a defining factor of how we act and perform at work as well as our home life.

EI involves thinking ‘intelligently’ about our emotions and how they impact on our thoughts and behaviours

Overview
As human beings, emotions are with us all the time. It is now recognised that success in the workplace is more likely linked to Emotional Intelligence than ‘head’ intelligence. This program will give participants an understanding of the concept of Emotional Intelligence and how it’s application will enable increased success in their lives – with specific focus on improved workplace outcomes.
Importantly, this course will impact positively on your personal relationships.

OBJECTIVES

As a result of this course participants will:

• Understand the difference between IQ and EQ
• Understand the concept of Emotional Intelligence
• Understand the importance of identifying individual emotions
• Identify specific workplace events and situations in which they can effectively use EI
• Improve the depth of communication effectiveness they have with colleagues and clients
• Have a greater understanding of ‘self’ and their own emotions
• Be able to identify their own emotions in real time and manage them effectively
• Understand ways to recognise and manage the emotions of others
• Develop an on-going EI improvement plan

Contents

• Understanding Intelligence - IQ : EQ
• The Emotional Brain
• Introduction to Emotional Intelligence
• The Seven Competencies of Emotional Intelligence
• Understanding Emotions – The Importance of Empathy
• Enhancing Emotional Self-Awareness
• Identifying and practicing Emotional Expression
• Developing Emotional Awareness of Others
• Thinking with Emotional Reasoning
• Emotional Self-Management – it’s up to you
• Developing the Skill of Emotional Management of Others
• Enhancing Emotional Control
• Communicating with EI
• Your Personal EI Plan – Strategies for developing your Emotional Intelligence